Dear Colleague:
Do not send me QC requests full of excuses as to your late submittal. I don't care when you were TRYING to get it to me. When you were TRYING to get it to me is completely immaterial to the fact that you DIDN'T get it to me until today. Your failed efforts do nothing to soften the point that you've given me exactly one business day to turn 79 pages of hot mess into something we might not be embarrassed to hand to the people who are indirectly paying our salaries.
I can only work so many miracles in a week. How about you build time into your schedule so that your drop-dead due date allows me a sufficient time to actually review the document? I would further recommend allowing enough time following my review for you to go through my changes to ensure that they were contextually appropriate and to ask any questions you may have, rather than clamping your eyes shut, crossing your fingers, and accepting all changes. Just a thought in the name of client service.
Furthermore, don't wave something off, saying it "shouldn't require substantial attention" because maybe it does! (In fact, it did. If I hadn't refreshed the table of contents and noticed the hell that rained down, you would have been completely hosed when you did it.) If you were in a position to determine whether a segment of a document required substantial QC attention, then I would not be employed here. Clearly, Company has determined that you are incapable of appropriately gauging the extent of the havoc you have wreaked upon this document, so maybe you should trust me to do my job.
Also, when drawing conclusions and making recommendations, I might suggest something with a little more punch than: "It is recommended that [client] focus on decreasing the loss of [personal data] and the number of significant incidents." Way to go out on a limb there, guys. With that kind of derring-do, you could conjecture that the police want the number of murders and thefts to go down this year.
Lastly, please be sure you get the client's name correct in the documents you are writing FOR them. They're a little tetchy about that.
Frustratedly yours,
Rosie
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2 comments:
Oh Honey No! WTF! Lets do the Time Warp again!
Still got Flanders on my plate. Looks like you got Abu Flanders on your plate. (As you probably know Abu means "son of")
Hollywood started to work across the street in transportation this week!
Hold on tight, add some whip, and apply the spurs PRN. (PRN is nursey talk for "as needed")
Rosie! I didn't know you came back to work here!! I haven't seen you!
Hope things get better, you deserve it!
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